The Rising Importance of the Customer Experience

By offering themed luxury rooms, many of which come equipped with Jacuzzis and other amenities, Kew Motor Inn places its focus on satisfying customers and providing them with experiences they will never forget. Alongside privacy, quality customer service is a key priority for Kew Motor Inn.

Statistics increasingly indicate that consumers are looking more toward the experience offered by companies, rather than branding and price, when making their purchasing decisions.

A survey conducted by Walker, which is a consulting firm that focuses on consumer intelligence, suggests that 86 percent of those surveyed would pay more for a satisfactory customer experience. In concludes that by 2020, customer experience will stand as the main factor in consumer decisions, pushing ahead of more traditional factors, like products sold and price.

This indicates that an increasing focus on the experience will help to improve brand engagement and consumer loyalty in the years to come. As a result, companies that focus on improving in this area now will have a key competitive advantage by 2020, if the results of the Walker survey prove accurate.

Tips for Building a Themed Room

Kew Motor Inn has developed a reputation for delivering quality service to customers, coupled with a theme room experience that has seen it consistently voted as one of the top hourly-rate inns in New York by online publications like Timeout and Ask Men. Achieving these distinctions by placing focus on the development of attractive and spacious themed rooms, Kew Motor Inn has provided the backdrop for many couples’ happiest memories. 

Creating a great themed room takes skills and patience, but these tips could help.

1. The theme is important but not absolutely everything in the room needs to match it. In fact, being too heavy-handed in applying the theme can lead to you overdoing it and trading class for tackiness.

2. Colors go a long way to establishing a theme, so pick them carefully. For example, a safari room should feature earthy tones, whereas an Egyptian theme should lean more toward blues and golds.

3. Experimentation is encouraged, as you may not be able to find specific items that suit your theme easily. Check online stores to find a wider selection, and try to find a few things that set the room apart, both from other themes and rooms that share the same style of décor.

Making the Most of Your Motor Inn Stay

 

Located in Jamaica, New York, the Kew Motor Inn offers comfortable guest rooms combined with a high level of customer service. To help guests enjoy their stay, the Kew Motor Inn offers free high-speed Internet, free parking, and other amenities.

When staying in a motor inn, or any other type of guest accommodation, it is important to find a room that suits your needs. This starts by finding an accommodation that has the particular amenities you're looking for, from Wi-Fi to premium cable television. You may also make certain special requests; for example, you might ask for a room at the rear of the inn, where street noise is at a minimum.

If the potential for excess noise poses a concern, consider booking a room in the middle of the floor, as these rooms tend to be farther away from vending-machine areas and other places where noise tends to be most prevalent. Similarly, if you request a room that does not face the pool, you will avoid the noise that echoes off the water.

You can also ask the inn's staff about bedding options. If you have neck or back issues, the hotel may be able to provide you with a different pillow. Staff is similarly able to help you adjust the heat, pull the curtains, or otherwise adjust the ambience of the room, just as they are present to respond if people in surrounding rooms are interfering with your sleep.